QUESTIONS FRÉQUENTES

What payment types do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, Discover and PayPal.

Do you have stores or just an online store?

We don't have any physical stores. We only sell online at the moment.

Do you ship internationally?

Yes, we ship almost everywhere in the world.* International orders are subject to import, customs and customs duties, which are applied once your shipment reaches the country of destination. We cannot predict what your particular costs might be. For more information about your country’s custom policies, please contact your local customs office. All taxes, duties and customs charges are the responsibility of the recipient of the package. Your local carrier may be able to provide you with information about the accepted payment method for duties, taxes and other charges charged at the time of delivery.

Do we have to sign for delivery?

You do not need to sign or even be present for the delivery of your order.

Where did you ship the goods from?

We ship from our warehouses to the USA, England, Singapore, or China. We work directly with reliable suppliers around the world, which allows us to transfer our savings directly to our customers and offer them exceptional products at very competitive prices.We sample each item and even visit factories to ensure the best quality and sustainable practices.

How long before my product is shipped?

2-3 working days will be required before your product is shipped.

What is the Estimated Delivery Date (ETA)?

Depending on your locations, delivery can take between 7 and 30 days. Please be assured that we will send you your tracking number as soon as it is shipped.

How do I reverse and replace my item?

We firmly believe in the quality of our products. We therefore offer a 30-day risk-free money-back guarantee (excluding return shipping costs).If, for some reason, you are not satisfied with your product, just send it back to us and we will refund your money or exchange your product (the decision will be yours), up to 30 days, without asking questions.Please first contact us by email at (email) and we will provide you with the appropriate return shipping address.⚡️ Please note that return / exchange fees are at your expense. We will not provide a return shipping label.⚡️ Please also note that any returns that will be sent to us without first contacting our customer service will not be accepted.

Where is my order confirmation?

The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam emails or your basket as it may also be found there.

What should I do if I want to cancel my order?

Most items are processed within 6 to 8 hours. If you wish to cancel your order for any reason, please contact us within 24 hours.

What if I still need help?

That is why we are here. Contact us through our support centre and we will respond to your message as soon as possible.